Wild Flip SafarisWild Flip SafarisEffective Date: 25 September 2026
Last Updated: 25 September 2026
These Terms of Service (“Terms”) apply to the use of the Wildflip Safaris website and to bookings made with Wildflip Safaris (“Wildflip,” “we,” “us,” or “our”).
They apply to safari tours, Kilimanjaro treks, Zanzibar holidays, cultural tours, accommodation, transfers, excursions, and other travel services arranged or operated by us.
By confirming a booking, making a required payment, or otherwise expressly accepting a quotation that incorporates these Terms, you confirm that you have read, understood, and accepted them.
Nothing in these Terms excludes or restricts a customer right that cannot lawfully be excluded under applicable law.
Wildflip Safaris is a Tanzania-based tour operator located in Arusha, Tanzania.
Our services may include:
Submitting an enquiry does not create a confirmed booking.
Unless stated otherwise:
Any material change requested by the customer may require a revised quotation.
A booking is considered confirmed when:
Availability of accommodation, flights, activities, guides, and other services cannot be guaranteed until the booking has been confirmed.
Customers are encouraged to book early, particularly for peak-season travel.
The person making a booking on behalf of a group confirms that they are authorised to:
Each traveller remains responsible for complying with applicable travel, health, immigration, safety, and legal requirements.
Unless different payment terms are expressly stated and agreed in your quotation:
A booking is not considered fully paid until cleared funds have been received.
Payment instructions will be provided by Wildflip Safaris.
Customers should only make payments through payment methods or accounts formally communicated by Wildflip Safaris.
Online payments may be processed through an independent payment gateway or financial-service provider.
Payment providers may apply their own:
Wildflip Safaris is not responsible for an independent payment provider's systems except to the extent that liability cannot lawfully be excluded.
Customers should verify payment details before transferring money.
Prices may be quoted in United States Dollars or another currency specified in the quotation.
Unless expressly stated otherwise, a quoted price applies only to the persons, dates, accommodation category, and itinerary described in the quotation.
The final quotation should identify the principal inclusions and exclusions.
Additional costs resulting from customer-requested changes may be charged separately.
Cancellation requests must be submitted to Wildflip Safaris in writing.
The effective cancellation date is the date on which Wildflip Safaris receives the written cancellation.
Unless different conditions were clearly disclosed and accepted for a particular booking, the following cancellation fees apply:
Where a refund is due, it will be processed in accordance with applicable law and the relevant payment arrangements.
Bank, currency-conversion, card, or payment-provider charges that are not retained by Wildflip Safaris may be subject to the relevant provider's rules.
These contractual cancellation charges do not remove any mandatory cancellation or refund right available to a customer under applicable law.
Except where applicable law requires otherwise, no refund will normally be due for services voluntarily not used after a trip has begun, including:
If a customer arrives late or leaves a tour early for reasons unrelated to Wildflip Safaris, unused services may be non-refundable.
Requests to change:
must be made as early as possible.
Wildflip Safaris will make reasonable efforts to accommodate requested changes, but changes are subject to availability.
Additional supplier charges, price differences, or administrative costs arising from a customer-requested amendment may be payable by the customer.
Safari and adventure travel takes place in environments where conditions can change.
Wildflip Safaris may reasonably alter an itinerary when necessary because of:
Where reasonably possible, we will seek to provide an appropriate alternative of a similar nature or standard.
Minor changes that do not materially affect the overall travel experience do not normally constitute cancellation of the booking.
In the rare event that Wildflip Safaris must cancel a confirmed trip before departure and the cancellation is not caused by the customer's breach, we will, subject to applicable law and circumstances:
Different remedies may apply where performance is prevented by extraordinary circumstances outside our reasonable control.
Wildflip Safaris will not be responsible for failure, delay, or necessary changes caused by events outside our reasonable control to the extent permitted by law.
Such circumstances may include:
Where such an event occurs, we will make reasonable efforts to assist affected customers.
Additional expenses that are not part of the original booking may remain the responsibility of the traveller unless otherwise required by law or expressly agreed.
Some elements of an itinerary may be provided by independent third parties, including:
These providers may be subject to their own operational and safety rules.
Wildflip Safaris will use reasonable care when selecting and coordinating suppliers but cannot control every act or omission of an independent third party.
Nothing in this section excludes liability that cannot legally be excluded.
Travellers are responsible for ensuring that they hold:
Passport, visa, immigration, and entry requirements may vary according to nationality and may change.
Information supplied by Wildflip Safaris is intended as general travel guidance only.
Travellers should verify applicable requirements with appropriate government, embassy, immigration, or other official sources before departure.
Wildflip Safaris is not responsible for losses resulting from a traveller's failure to obtain required documentation except where liability cannot legally be excluded.
Safari travel and particularly mountain trekking may involve physical demands, remote locations, altitude, heat, uneven ground, extended drives, wildlife environments, and limited immediate access to medical facilities.
Travellers are responsible for assessing whether they are fit to participate in their selected activities.
Where relevant, travellers should seek advice from an appropriately qualified healthcare professional before travel.
Customers should inform Wildflip Safaris before departure of any condition, allergy, disability, mobility requirement, or other matter that may materially affect their safe participation or require reasonable travel arrangements.
Providing such information does not constitute medical advice from Wildflip Safaris.
Kilimanjaro trekking and other adventure activities involve inherent risks.
These may include:
Summit success can never be guaranteed.
Travellers must follow reasonable safety instructions given by guides and authorised personnel.
Wildflip Safaris may require a participant to modify or discontinue an activity where continuing would present a material safety risk.
All travellers are strongly encouraged to obtain comprehensive travel insurance appropriate for their itinerary.
Depending on the trip, suitable cover should be considered for:
Customers are responsible for checking the terms, limits, and exclusions of their chosen insurance.
Wildflip Safaris does not act as the customer's insurance adviser merely by providing general information about insurance.
Zanzibar
Travellers whose itinerary includes Zanzibar must comply with the mandatory inbound travel-insurance and other entry requirements imposed by the relevant Zanzibar authorities at the time of travel.
These requirements may be separate from any personal travel-insurance policy already held by the traveller.
Wild animals move freely in their natural environments.
Wildflip Safaris therefore cannot guarantee sightings of:
Migration patterns, animal behaviour, vegetation, water availability, and sightings are influenced by natural conditions.
Guides will use their local knowledge and experience to provide the best reasonable opportunities for wildlife viewing, but nature cannot be controlled.
Travellers must comply with:
Guests must not intentionally disturb, feed, approach, or interfere with wildlife except where expressly permitted and safely managed.
Customers must behave in a manner that does not:
Wildflip Safaris may remove or refuse further participation to a traveller whose behaviour presents a serious safety, legal, or operational risk.
Where removal results from the traveller's misconduct, additional expenses will normally be the traveller's responsibility, subject to applicable law.
Travellers participating in cultural or community visits are expected to act respectfully.
Customers should:
Hotels, lodges, camps, and other accommodation may occasionally need to be changed because of availability, operational circumstances, or conditions outside our control.
Where reasonably possible, Wildflip Safaris will arrange an alternative of a similar standard.
Accommodation descriptions and classifications may differ from rating systems used in a traveller's home country.
Travel within Tanzania may involve:
Journey times provided on the website or in an itinerary are estimates and are not guarantees.
Independent airlines and transport operators control their own schedules.
Wildflip Safaris cannot guarantee:
Customers should allow reasonable connection time and maintain suitable travel insurance.
Travellers remain responsible for their own:
Wildflip Safaris recommends keeping valuables secure and following baggage restrictions communicated for safari vehicles and light aircraft.
Photographs and videos may be taken during a tour.
If Wildflip Safaris wishes to use an identifiable traveller's image for promotional purposes, applicable privacy requirements and communicated customer preferences will be respected.
Travellers who do not wish to appear in promotional material should notify us.
Website content is provided for general information and travel-planning purposes.
Although we make reasonable efforts to keep information accurate and current, matters including:
may change without notice.
Your confirmed quotation and final itinerary should be used to determine the specific services included in your booking.
Unless otherwise stated, website text, branding, graphics, photographs, videos, itineraries, designs, and other original materials owned by Wildflip Safaris are protected by applicable intellectual-property laws.
They may not be reproduced, commercially distributed, republished, or misused without appropriate permission.
Users must not:
Personal information collected in connection with enquiries, website use, and bookings will be handled in accordance with our Privacy Policy and applicable law.
To the maximum extent permitted by applicable law, Wildflip Safaris is not responsible for losses resulting solely from circumstances outside its reasonable control or from a traveller's own acts, omissions, failure to follow
Recognized by leading travel and review platforms for delivering exceptional experiences and trusted service.
