Privacy Policy

Effective Date: 25 September 2026

Last Updated: 25 September 2026

1. Introduction

Wildflip Safaris (“Wildflip,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you:

• Visit our website;
• Request a safari or travel quotation;
• Contact us by email, telephone, WhatsApp, contact form, or other communication channel;
• Book a safari, Kilimanjaro trek, Zanzibar holiday, cultural tour, accommodation, transfer, or other travel service;
• Make a payment;
• Subscribe to marketing communications;
• Participate in a tour operated or arranged by us; or
• Otherwise interact with Wildflip Safaris.

We process personal data in accordance with applicable laws of the United Republic of Tanzania, including applicable personal data protection requirements.

2. Who We Are

Wildflip Safaris is a Tanzania-based tour company operating from Arusha, Tanzania. We arrange and operate services including:

• Wildlife safaris;
• Private and tailor-made Tanzania tours;
• Kilimanjaro trekking;
• Zanzibar holidays;
• Cultural experiences;
• Accommodation arrangements;
• Airport and ground transfers;
• Domestic travel arrangements;
• Excursions and activities; and
• Other tourism-related services.

Contact details:

• Wildflip Safaris
• Arusha, Tanzania
• Telephone / WhatsApp: +255 756 866 799
• Email: info@wildflipsafaris.com

3. Personal Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

3.1 Identity Information

This may include:

• Full name;
• Title;
• Gender where relevant to travel arrangements;
• Date of birth;
• Nationality;
• Passport information;
• Identification information; and
• Details of other travellers included in your booking.

3.2 Contact Information

This may include:

• Email address;
• Telephone number;
• WhatsApp number;
• Postal or residential address; and
• Emergency contact information.

3.3 Booking and Travel Information

We may collect:

• Travel dates;
• Number of travellers;
• Preferred destinations;
• Safari interests;
• Accommodation preferences;
• Rooming arrangements;
• Flight details;
• Arrival and departure information;
• Dietary requirements;
• Special requests;
• Mobility or accessibility requirements;
• Kilimanjaro route preferences;
• Activities selected;
• Budget information; and
• Other information necessary to prepare or operate your itinerary.

3.4 Passport, Visa and Immigration Information

Where necessary to arrange travel services, permits, accommodation, domestic flights, park entries, or other reservations, we may request passport or other travel-document information.

Please only provide such information when requested by an authorised member of our team and through the communication method specified by us.

3.5 Health and Special Requirement Information

Certain safari, trekking, or travel arrangements may require information concerning:

• Medical conditions;
• Allergies;
• Dietary requirements;
• Disabilities or mobility requirements;
• Emergency medical information; or
• Other health-related matters relevant to your safety or travel arrangements.

Health information and other legally protected categories of information will be handled with additional care and only collected where necessary and permitted by applicable law.

Where consent is required for processing sensitive personal data, we will request appropriate consent.

3.6 Payment and Transaction Information

When you make a payment, information relating to your transaction may be processed by banks, payment gateways, card providers, or other authorised financial-service providers.

Our website currently makes online payment facilities available through a third-party payment provider.

Wildflip Safaris does not need to retain full payment-card information when that information is processed directly by an authorised payment provider.

We may retain transaction information such as:

• Amount paid;
• Payment date;
• Currency;
• Transaction reference;
• Payment status;
• Invoice details; and
• Refund information.

3.7 Communications

We may retain communications sent through:

• Email;
• WhatsApp;
• Telephone;
• Website forms;
• Social media;
• Video consultations; and
• Other customer-service channels.

This helps us respond to enquiries, administer bookings, maintain service records, and resolve disputes.

3.8 Website and Technical Information

When you use our website, certain technical information may automatically be collected, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location based on IP address;
• Pages visited;
• Referring website;
• Date and time of visits;
• Website interaction data; and
• Cookie or similar technology identifiers.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you;
• From another person making a booking on your behalf;
• Through our website forms;
• Through email, telephone, WhatsApp, or social media;
• During a consultation;
• During the booking and payment process;
• From travel agents or partners authorised by you;
• From accommodation, airline, transportation, or activity providers where necessary;
• Through cookies and website analytics technologies; or
• From publicly available sources where lawful and relevant.

If you provide information about another traveller, you are responsible for ensuring that you are authorised to provide that information to us.

5. Why We Use Your Personal Information

We may process personal information for purposes including:

5.1 Responding to Enquiries

To:

• Respond to questions;
• Prepare personalised safari proposals;
• Provide quotations;
• Recommend itineraries; and
• Arrange consultations.

5.2 Managing Bookings

To:

• Confirm reservations;
• Arrange accommodation;
• Arrange vehicles and guides;
• Purchase or coordinate park access;
• Arrange domestic flights;
• Arrange transfers;
• Organise activities and excursions; and
• Communicate important travel information.

5.3 Processing Payments

To:

• Issue invoices;
• Confirm payments;
• Process deposits;
• Manage outstanding balances;
• Process approved refunds; and
• Prevent fraudulent or unauthorised transactions.

5.4 Traveller Safety

Where appropriate, we may use information to:

• Respond to emergencies;
• Understand dietary, health, or mobility requirements;
• Coordinate emergency assistance;
• Contact nominated emergency contacts; and
• Support traveller safety during tours.

5.5 Customer Service

We may use information to:

• Communicate before, during, and after your trip;
• Answer questions;
• Resolve complaints;
• Manage amendments; and
• Provide travel-related assistance.

5.6 Legal and Administrative Requirements

We may process information where necessary to:

• Maintain financial or accounting records;
• Comply with applicable laws;
• Respond to lawful requests from authorities;
• Establish or defend legal claims;
• Prevent fraud or misuse;
• Maintain appropriate business records; and
• Meet regulatory requirements.

5.7 Website Improvement

We may analyse website usage to:

• Improve website functionality;
• Understand how visitors use the site;
• Identify technical issues;
• Improve content and usability; and
• Measure marketing performance.

5.8 Marketing

Where permitted by law, we may send information regarding:

• Tanzania safari offers;
• Travel inspiration;
• New itineraries;
• Kilimanjaro tours;
• Zanzibar trips;
• Special promotions; and
• Other Wildflip Safaris services.

You may unsubscribe from marketing communications at any time.

6. Legal Grounds for Processing

Depending on the circumstances and applicable law, we may process personal information because:

• You have given consent;
• Processing is necessary to respond to your request;
• Processing is necessary to enter into or perform a booking contract;
• Processing is necessary to comply with a legal obligation;
• Processing is necessary to protect a person's vital interests;
• Processing is necessary for legitimate and lawful business purposes; or
• Another lawful ground recognised under applicable law applies.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal limitations.

7. Sensitive Personal Data

Certain information, including health information and other categories protected by applicable law, may constitute sensitive personal data.

We will only process sensitive personal data where:

• It is necessary for the relevant purpose;
• Appropriate safeguards are used; and
• We have obtained any consent or other legal authority required by applicable law.

Please avoid sending unnecessary medical or sensitive information.

8. Information About Children

Wildflip Safaris offers family travel and may therefore need limited personal information relating to children included in a booking.

Where information concerning a minor is required, it should normally be provided by a parent, guardian, or other legally authorised adult.

We do not intentionally request unnecessary information directly from children.

9. Sharing Personal Information

We may share personal information only when reasonably necessary for legitimate travel, operational, payment, safety, or legal purposes.

Recipients may include:

• Hotels, lodges, camps, and accommodation providers;
• National park or conservation authorities;
• Airlines and domestic flight operators;
• Airport transfer providers;
• Guides and drivers;
• Activity and excursion operators;
• Kilimanjaro mountain-service providers;
• Zanzibar travel partners;
• Travel agents or booking partners;
• Payment gateways and banks;
• Insurance or emergency-assistance providers where authorised or necessary;
• IT, hosting, email, analytics, and communication-service providers;
• Professional advisers;
• Government, immigration, regulatory, or law-enforcement authorities where legally required.

We do not sell personal information to third parties.

10. International and Cross-Border Data Transfers

Some of our customers and service providers are located outside Tanzania, and certain technology or communication services may involve processing or storage outside Tanzania.

Where personal data is transferred outside Tanzania, Wildflip Safaris will take steps required by applicable data-protection law, including obtaining any required permission, authorisation, or safeguards.

We seek to ensure that international transfers are limited to legitimate purposes and handled using appropriate security and contractual measures.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies can be used for:

• Essential website functions;
• Security;
• Remembering preferences;
• Website analytics;
• Performance measurement;
• Embedded third-party services; and
• Marketing, where applicable.

Essential cookies may be required for the website to function properly.

Where consent is required for non-essential cookies, those cookies should only be activated after an appropriate user choice has been obtained.

Visitors should be provided with a way to accept, reject, or manage non-essential cookie preferences.

Browser settings may also allow users to block or delete cookies, although disabling essential functionality may affect website performance.

12. Third-Party Websites and Services

Our website may contain links to:

• Payment providers;
• Government websites;
• Airlines;
• Hotels;
• Social networks;
• Review platforms;
• Insurance services;
• Travel resources; and
• Other third-party websites.

Third-party websites operate under their own terms and privacy practices.

Wildflip Safaris is not responsible for how independent third parties process information after you leave our website.

We encourage visitors to review the privacy information provided by those services.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal data against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Unauthorised disclosure; and
• Destruction.

Measures may include appropriate access controls, authentication, secure systems, staff confidentiality obligations, backups, and security procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, taxation, contractual, dispute-resolution, and regulatory obligations.

Retention periods may differ depending on the type of information and purpose of processing.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, where appropriate.

15. Your Data Protection Rights

Subject to applicable law and any lawful limitations, you may have rights concerning your personal information, including the right to:

• Be informed about how your data is processed;
• Request access to your personal data;
• Request correction of inaccurate or incomplete information;
• Request deletion or destruction of information where legally applicable;
• Request restriction of certain processing;
• Object to certain processing;
• Request data portability where applicable;
• Withdraw consent where processing depends on consent;
• Object to or opt out of direct marketing;
• Raise concerns regarding automated decision-making;
• Submit a complaint regarding the processing of personal information; and
• Seek any other remedy provided under applicable law.

We may need to verify your identity before responding to certain requests.

16. Marketing Preferences

You can ask us to stop sending promotional communications at any time by:

• Using an unsubscribe option provided in the communication; or
• Contacting us directly.

Stopping marketing communications will not prevent us from sending necessary booking, payment, safety, or service-related communications.

17. Photographs and Videos

Photographs or videos may occasionally be taken during safaris, treks, cultural activities, or other Wildflip Safaris experiences.

Where identifiable customer images are intended for promotional or marketing use, we will respect applicable privacy requirements and customer preferences.

You may tell our team if you do not wish your identifiable image to be used for promotional purposes.

18. Data Breaches

If a personal-data security incident occurs, Wildflip Safaris will take reasonable steps to:

• Investigate the incident;
• Limit further risk;
• Take appropriate remedial action; and
• Make any notifications required under applicable Tanzanian law.

19. Complaints

If you have concerns about how Wildflip Safaris handles your personal information, please contact us first so that we can investigate the issue.

You may also have the right to submit a complaint to the Personal Data Protection Commission (PDPC) of Tanzania in accordance with applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in law;
• Changes to our services;
• Changes to technology;
• Changes to our processing practices; or
• Regulatory guidance.

The latest version will be published on our website with the applicable “Last Updated” date.

21. Contact Us

For privacy questions, data-protection requests, or concerns regarding this Privacy Policy, please contact:

• Wildflip Safaris
• Arusha, Tanzania
• Email: info@wildflipsafaris.com
• Telephone / WhatsApp: +255 756 866 799

Please include sufficient information for us to understand and respond to your request.