Booking, Payment, Cancellation & Refund Policy

This page outlines how bookings are confirmed, when payments are due, how cancellations and refunds work, what happens if your plans change, and what you're responsible for before you travel. Whether you're booking a wildlife safari, a Great Migration safari, a Kilimanjaro climb, a Zanzibar beach holiday, a safari + Zanzibar combination, a honeymoon trip, a family safari, or a tailor-made Tanzania itinerary, the same booking, payment, and cancellation terms apply. We want every client to understand these terms before confirming a trip, so you can book with confidence and clarity, not surprises.

Your Booking, Simplified

How Booking Works

Payment Terms

A 50% deposit is due at the time of booking confirmation. The remaining 50% balance must be paid at least 30 days before your safari, Kilimanjaro climb, or Zanzibar tour start date. If you book within 30 days of your start date, full payment is required immediately. We recommend booking early to secure accommodation, guides, vehicles, Kilimanjaro arrangements, Zanzibar hotels, and seasonal availability, especially during peak Great Migration and high season periods.

Cancellation Policy

Cancellation requests must be made in writing and are effective once received by Wild Flip Safaris. The cancellation fees below help cover supplier commitments, accommodation reservations, guide and vehicle planning, permits, and park logistics that may already be secured for your trip.

Refund Policy

Refunds depend on the cancellation timing shown in the table above. Cancellations made 0–14 days before the trip start date are non-refundable. If Wild Flip Safaris must cancel your tour, we will offer an alternative of equal value or a full refund. Beyond this, any refund may also be affected by non-refundable supplier costs, park fees, permits, flights, hotel or lodge cancellation rules, and bank or payment-processing charges where applicable.

Changing Your Trip After Booking

You may request itinerary changes after booking. These may incur additional costs depending on accommodation availability, supplier terms, park permits, flights, guide and vehicle logistics, Kilimanjaro route arrangements, Zanzibar hotel terms, and activity providers. Wild Flip Safaris will always try to help, but cannot guarantee that every change request can be accommodated.

If Wild Flip Safaris Needs to Change or Cancel a Trip

Wild Flip Safaris may need to adjust an itinerary due to weather, road closures, park regulations, safety concerns, government regulations, supplier issues, or other unforeseen circumstances. Safety, conservation rules, and legal compliance always come first.

• ✓ We will aim to provide a suitable alternative where possible.
• ✓ If we must cancel the tour entirely, we will offer an alternative of equal value or a full refund.
• ✓ We will communicate any changes to you as early as possible.
• ✓ Decisions affecting safety or conservation compliance are non-negotiable.

Travel Insurance

All clients are strongly advised to purchase comprehensive travel insurance as soon as possible after booking, ideally within days of paying your deposit, so cancellation cover applies to the widest range of circumstances.

See our Travel Insurance guidance page for more information.

Health, Fitness & Safety

You are responsible for ensuring you're in suitable health and physical condition for the activities you've booked. Kilimanjaro climbs, long safari drives, walking activities, beach activities, and cultural visits may require different levels of fitness. You must disclose medical conditions before travel, and should consult a doctor or travel clinic about vaccinations, yellow fever requirements, malaria prevention, personal medication, altitude considerations, and other health precautions. Please follow your guide's instructions at all times. They are there for your safety.

See the Yellow Fever Requirements page, our Travel Insurance page, and the Tanzania Safaris FAQ for more detail

Passports, Visas & Travel Documents

You must carry a valid passport and are responsible for arranging any required visas, permits, vaccination documents, insurance documents, flight tickets, and other travel documents. Wild Flip Safaris is not responsible for documentation problems, visa denial, or refusal of entry. Please check the official Tanzania Immigration/eVisa requirements and any Zanzibar-specific requirements before departure.

See our Visa Information page, Yellow Fever Requirements page, and Travel Insurance page.

Wildlife, Park Rules & Conservation

Tanzania's wildlife lives in its natural habitat, so sightings are never guaranteed. You must follow national park rules, conservation regulations, and your guide's instructions at all times. Please do not feed wildlife, leave vehicles unless instructed, disturb animals, litter, or pressure guides to break park rules. Responsible behavior protects guests, guides, wildlife, and the environment for everyone who visits after you.

Client Conduct

Wild Flip Safaris may remove a guest from a tour, with no refund, if their behavior is disruptive, dangerous, offensive, illegal, abusive, threatening, or harmful to staff, guides, wildlife, communities, suppliers, or other guests. Examples include ignoring guide safety instructions, harassing staff or guests, damaging property, disturbing wildlife, breaking park rules, arriving under the unsafe influence of alcohol or drugs, or repeatedly delaying the group.

Photography & Video

Wild Flip Safaris may use photos or videos taken during safaris for promotional purposes, unless you request otherwise in writing. If you'd prefer not to appear in marketing photos or videos, please let us know in writing before or during your trip. Please also ask permission before photographing local people or communities, and note that drone use may be restricted and must follow local rules and permits.

Liability & Events Beyond Our Control

Wild Flip Safaris, its employees, and agents are not liable for illness, injury, death, damage, loss, delay, or failure to perform caused by events beyond reasonable control, including acts of God, war, terrorism, pandemic, civil unrest, strikes, government regulations, severe weather, road closures, park restrictions, or other unforeseen circumstances. This is one of the key reasons comprehensive travel insurance is strongly recommended.

Governing Law

These terms are governed by the laws of the United Republic of Tanzania. Any legal disputes shall be handled in Tanzanian courts.

Agreement to These Terms

By making a booking with Wild Flip Safaris, you confirm that you have read, understood, and accepted these Booking, Payment, Cancellation, and Refund Terms. If anything is unclear, please ask questions before paying your deposit. We're happy to walk through anything in detail.

Before You Book

• ☐ I have reviewed my itinerary.
• ☐ I understand what is included and excluded.
• ☐ I understand the deposit and balance payment deadlines.
• ☐ I understand cancellation fees.
• ☐ I understand refund rules.
• ☐ I have checked travel insurance.
• ☐ I have checked passport and visa requirements.
• ☐ I have disclosed important medical or dietary needs.
• ☐ I understand wildlife sightings are not guaranteed.
• ☐ I understand itinerary changes may cost extra.
• ☐ I know who to contact if my plans change.

Before You Travel

• ☐ Passport valid for at least 6 months beyond your return date.
• ☐ Visa/eVisa arranged for Tanzania (and Zanzibar if required).
• ☐ Yellow fever certificate, if applicable to your route.
• ☐ Malaria prevention discussed with your doctor.
• ☐ Comprehensive travel insurance purchased and confirmed.
• ☐ Final balance payment made on time.
• ☐ Flight details shared with Wild Flip Safaris.
• ☐ Emergency contacts saved and shared with family.

What to Do If Your Plans Change

Recommended Additional Clauses to Confirm Before Publishing

• Refund processing timeline: e.g. "Approved refunds are processed within X business days."
• Bank and payment processing fees: clarify whether transfer, card, or payment-processor fees are refundable or non-refundable.
• Currency and exchange-rate differences: clarify which currency applies and who bears exchange-rate differences.
• No-show policy: clarify whether no-shows are treated as a 100% cancellation charge.
• Late arrival policy: clarify whether missed services due to late arrival are refundable.
• Unused services policy: clarify whether unused accommodation, meals, activities, transfers, or park days are refundable.
• Third-party supplier terms: clarify that lodges, camps, airlines, park authorities, Kilimanjaro services, Zanzibar hotels, and activity providers may have their own separate cancellation terms.
• Domestic flight cancellation terms: clarify that domestic flights may follow separate airline rules.
• Kilimanjaro-specific terms: clarify permit, mountain crew, route change, altitude-related descent, and rescue/evacuation responsibilities.
• Zanzibar-specific terms: clarify hotel/resort cancellation terms, weather changes, and ferry/flight disruption.
• Complaints procedure: clarify how clients should report issues during and after the trip.
• Emergency contact procedure: clarify how to reach Wild Flip Safaris during travel.
• Group tour minimum numbers: clarify whether any group tours require a minimum number of participants.
• Child/minor travel responsibility: clarify guardian responsibilities for traveling minors.
• Special dietary/medical disclosure deadline: clarify how far in advance disclosures are needed.
• Force majeure rescheduling options: clarify whether rescheduling (instead of cancellation) is offered for force majeure events.
• Data privacy: link to a Privacy Policy page once available.