Wild SafariWild SafariClear, transparent terms to help you book your Tanzania safari, Kilimanjaro climb, Zanzibar holiday, or tailor-made trip with confidence.
This page outlines how bookings are confirmed, when payments are due, how cancellations and refunds work, what happens if your plans change, and what you're responsible for before you travel. Whether you're booking a wildlife safari, a Great Migration safari, a Kilimanjaro climb, a Zanzibar beach holiday, a safari + Zanzibar combination, a honeymoon trip, a family safari, or a tailor-made Tanzania itinerary, the same booking, payment, and cancellation terms apply. We want every client to understand these terms before confirming a trip — so you can book with confidence and clarity, not surprises.
Your trip is confirmed once Wild Flip Safaris receives your deposit and acknowledges your booking in writing.
A 50% deposit is required when confirming your booking.
The remaining 50% balance is due at least 30 days before your safari or tour start date.
If you book within 30 days of departure, full payment is required immediately.
Cancellation requests must be made in writing and become effective when received by Wild Flip Safaris.
Comprehensive travel insurance is strongly advised — for cancellations, medical emergencies, evacuation, baggage, and personal liability.
Share your destination, travel dates, group size, budget, interests, and preferred package — safari, Kilimanjaro, Zanzibar, or a combination.
We prepare a tailored itinerary and price quote based on your preferences.
Review the itinerary, inclusions, exclusions, accommodation level, payment terms, cancellation terms, and your responsibilities before paying anything.
A 50% deposit is required to confirm your booking.
Your booking is confirmed once the deposit is received and acknowledged in writing by Wild Flip Safaris.
The remaining 50% is due at least 30 days before your tour start date.
Check your passport, visa, health requirements, insurance, packing list, flight details, and emergency contacts.
A 50% deposit is due at the time of booking confirmation. The remaining 50% balance must be paid at least 30 days before your safari, Kilimanjaro climb, or Zanzibar tour start date. If you book within 30 days of your start date, full payment is required immediately. We recommend booking early to secure accommodation, guides, vehicles, Kilimanjaro arrangements, Zanzibar hotels, and seasonal availability — especially during peak Great Migration and high season periods.
| Booking Situation | Payment Required | Deadline | Notes |
|---|---|---|---|
| Booking more than 30 days before start date | 50% deposit | At time of booking confirmation | Booking is confirmed once deposit is received and acknowledged in writing. |
| Balance payment | Remaining 50% | At least 30 days before start date | Late balance payment may put your booking and arrangements at risk. |
| Booking within 30 days of start date | 100% full payment | Immediately, at booking | Last-minute bookings require full payment to secure availability. |
| Additional changes after booking | Varies | As invoiced | Itinerary changes may carry extra charges — see "Changing Your Trip After Booking" below. |
Cancellation requests must be made in writing and are effective once received by Wild Flip Safaris. The cancellation fees below help cover supplier commitments, accommodation reservations, guide and vehicle planning, permits, and park logistics that may already be secured for your trip.
| Time Before Start Date | Cancellation Fee | Refund Implication | Client Note |
|---|---|---|---|
| 60+ days before | 15% of total cost | 85% refundable | Cancel as early as possible to minimize fees. |
| 30–59 days before | 30% of total cost | 70% refundable | Suppliers and accommodation may already be partially committed. |
| 15–29 days before | 50% of total cost | 50% refundable | Most arrangements are typically confirmed at this stage. |
| 0–14 days before | 100% — no refund | Non-refundable | Travel insurance is strongly advised to cover this risk. |
Refunds depend on the cancellation timing shown in the table above. Cancellations made 0–14 days before the trip start date are non-refundable. If Wild Flip Safaris must cancel your tour, we will offer an alternative of equal value or a full refund. Beyond this, any refund may also be affected by non-refundable supplier costs, park fees, permits, flights, hotel or lodge cancellation rules, and bank or payment-processing charges where applicable.
| Situation | What Happens | Important Note |
|---|---|---|
| Client cancels 60+ days before trip | 15% cancellation fee applies; remainder refundable | Confirmed current policy |
| Client cancels 30–59 days before trip | 30% cancellation fee applies; remainder refundable | Confirmed current policy |
| Client cancels 15–29 days before trip | 50% cancellation fee applies; remainder refundable | Confirmed current policy |
| Client cancels 0–14 days before trip | 100% fee — no refund | Confirmed current policy |
| Wild Flip Safaris cancels the tour | Alternative of equal value, or full refund | Confirmed current policy |
| Client requests a date change | Treated as an amendment, not a cancellation, subject to availability | Recommended clause to confirm |
| Client arrives late | Missed services may not be refundable | Recommended clause to confirm |
| Client no-shows | Likely treated as a 0–14 day cancellation (no refund) | Recommended clause to confirm |
| Client chooses not to use part of the itinerary | Unused services are typically non-refundable | Recommended clause to confirm |
You may request itinerary changes after booking. These may incur additional costs depending on accommodation availability, supplier terms, park permits, flights, guide and vehicle logistics, Kilimanjaro route arrangements, Zanzibar hotel terms, and activity providers. Wild Flip Safaris will always try to help, but cannot guarantee that every change request can be accommodated.
| Change Request | Possible Impact | What You Should Do |
|---|---|---|
| Change travel dates | Subject to availability; price may change with season | Request as early as possible |
| Change accommodation level | May increase or decrease total cost | Confirm new pricing before approving |
| Add/remove travelers | Affects vehicle, room, and pricing arrangements | Notify us as soon as group size changes |
| Add Zanzibar | Adds hotel, transfer, and flight logistics | Confirm Zanzibar hotel availability and rates |
| Add Kilimanjaro | Adds permits, crew, and route planning | Allow extra lead time for permits and crew booking |
| Change safari route | May affect park fees and vehicle logistics | Discuss with your Wild Flip Safaris consultant first |
| Change airport/flight time | May affect transfer scheduling | Share new flight details in writing as soon as confirmed |
| Special dietary/medical update | May require advance notice to lodges/camps | Disclose in writing as early as possible before travel |
Wild Flip Safaris may need to adjust an itinerary due to weather, road closures, park regulations, safety concerns, government regulations, supplier issues, or other unforeseen circumstances. Safety, conservation rules, and legal compliance always come first.
All clients are strongly advised to purchase comprehensive travel insurance as soon as possible after booking — ideally within days of paying your deposit, so cancellation cover applies to the widest range of circumstances.
Travel insurance is the client's responsibility. Wild Flip Safaris can provide itinerary details to support your application, but you must confirm policy suitability — including Zanzibar-specific requirements — directly with your insurer.
See our Travel Insurance guidance page for more information.
You are responsible for ensuring you're in suitable health and physical condition for the activities you've booked. Kilimanjaro climbs, long safari drives, walking activities, beach activities, and cultural visits may require different levels of fitness. You must disclose medical conditions before travel, and should consult a doctor or travel clinic about vaccinations, yellow fever requirements, malaria prevention, personal medication, altitude considerations, and other health precautions. Please follow your guide's instructions at all times — they are there for your safety.
See the Yellow Fever Requirements page, our Travel Insurance page, and the Tanzania Safaris FAQ for more detail.
You must carry a valid passport and are responsible for arranging any required visas, permits, vaccination documents, insurance documents, flight tickets, and other travel documents. Wild Flip Safaris is not responsible for documentation problems, visa denial, or refusal of entry. Please check the official Tanzania Immigration/eVisa requirements and any Zanzibar-specific requirements before departure.
See our Visa Information page, Yellow Fever Requirements page, and Travel Insurance page.
Tanzania's wildlife lives in its natural habitat, so sightings are never guaranteed. You must follow national park rules, conservation regulations, and your guide's instructions at all times. Please do not feed wildlife, leave vehicles unless instructed, disturb animals, litter, or pressure guides to break park rules. Responsible behavior protects guests, guides, wildlife, and the environment for everyone who visits after you.
Wild Flip Safaris may remove a guest from a tour, with no refund, if their behavior is disruptive, dangerous, offensive, illegal, abusive, threatening, or harmful to staff, guides, wildlife, communities, suppliers, or other guests. Examples include ignoring guide safety instructions, harassing staff or guests, damaging property, disturbing wildlife, breaking park rules, arriving under the unsafe influence of alcohol or drugs, or repeatedly delaying the group.
Wild Flip Safaris may use photos or videos taken during safaris for promotional purposes, unless you request otherwise in writing. If you'd prefer not to appear in marketing photos or videos, please let us know in writing before or during your trip. Please also ask permission before photographing local people or communities, and note that drone use may be restricted and must follow local rules and permits.
Wild Flip Safaris, its employees, and agents are not liable for illness, injury, death, damage, loss, delay, or failure to perform caused by events beyond reasonable control — including acts of God, war, terrorism, pandemic, civil unrest, strikes, government regulations, severe weather, road closures, park restrictions, or other unforeseen circumstances. This is one of the key reasons comprehensive travel insurance is strongly recommended.
These terms are governed by the laws of the United Republic of Tanzania. Any legal disputes shall be handled in Tanzanian courts.
By making a booking with Wild Flip Safaris, you confirm that you have read, understood, and accepted these Booking, Payment, Cancellation, and Refund Terms. If anything is unclear, please ask questions before paying your deposit — we're happy to walk through anything in detail.
| Situation | What to Do | Important Note |
|---|---|---|
| Need to cancel | Send a written cancellation request as soon as possible | Fees apply based on the cancellation table above |
| Need to change dates | Contact us in writing with new preferred dates | Subject to availability; treated as an amendment |
| Flight delayed | Notify us immediately by phone/WhatsApp and follow up in writing | See "late arrival" — recommended clause to confirm |
| Traveler cannot join | Notify us in writing as early as possible | May affect group pricing and room arrangements |
| Medical issue before travel | Contact us and your insurer immediately | Disclose medical conditions before departure |
| Need to upgrade accommodation | Request in writing; we'll confirm availability and price | Subject to availability and additional cost |
| Need to add Zanzibar/Kilimanjaro | Request as early as possible | Permits, flights, and hotels need lead time |
| Lost passport or visa issue | Contact local authorities and your embassy, then notify us | Wild Flip Safaris is not responsible for documentation issues |
| Emergency during the trip | Contact your guide and the Wild Flip Safaris emergency line immediately | Recommended clause to confirm |
Your booking is confirmed once Wild Flip Safaris receives your deposit payment and acknowledges your booking in writing — typically by email or our official messaging channel. Until you receive this written confirmation, your trip dates, accommodation, and arrangements are not guaranteed. We recommend booking as early as possible, especially for popular travel windows like the Great Migration season, peak Kilimanjaro climbing months, or Zanzibar high season, since availability for accommodation, guides, and vehicles is limited.
A 50% deposit of your total trip cost is required at the time of booking confirmation. This deposit secures your dates, accommodation, vehicle, and guide arrangements. Once we receive and acknowledge your deposit in writing, your booking is officially confirmed. The remaining balance is then due according to the payment schedule outlined in our Payment Terms section above.
The remaining 50% balance must be paid at least 30 days before your safari, Kilimanjaro climb, or Zanzibar tour start date. We recommend paying this promptly to avoid any risk to your confirmed arrangements. If you have questions about your specific balance deadline, please contact your Wild Flip Safaris consultant, who can confirm the exact date based on your itinerary.
If you book within 30 days of your trip's start date, full payment is required immediately to confirm the booking. This is because there is limited time to secure accommodation, transport, guides, and any required permits. We always try to accommodate last-minute bookings where possible, but availability can be limited, so earlier bookings are strongly recommended whenever your schedule allows.
Cancellation requests must be made in writing — by email to info@wildflipsafaris.com or through our official WhatsApp/messaging channel. Your cancellation becomes effective on the date Wild Flip Safaris receives it, not the date you decide to cancel. Cancellation fees are calculated based on how many days remain before your trip start date, as shown in our Cancellation Policy table above.
Cancellation fees depend on how far in advance you cancel: 15% of the total cost if you cancel 60 or more days before your trip, 30% if you cancel 30–59 days before, 50% if you cancel 15–29 days before, and 100% (no refund) if you cancel within 0–14 days of your start date. These fees help cover supplier commitments such as accommodation, guides, vehicles, and permits that are often already secured on your behalf.
Any refund depends entirely on when you cancel. If you cancel 60+ days before your trip, you'll typically receive 85% of your payment back after the 15% fee; this percentage decreases the closer you cancel to your departure date, down to a full 100% cancellation fee (no refund) within 14 days of travel. Refunds may also be affected by non-refundable supplier costs, permits, or bank charges, where applicable. This is why we strongly recommend comprehensive travel insurance.
If Wild Flip Safaris needs to cancel your tour — for example due to safety concerns, government regulations, or other significant unforeseen circumstances — we will offer you an alternative trip of equal value, or a full refund. We will always try to communicate any necessary changes as early as possible, and safety and legal compliance will always guide our decisions.
Yes, you can request a date change after booking, and we'll do our best to accommodate it. However, date changes are subject to availability of accommodation, guides, vehicles, and permits, and may affect your total price — particularly if your new dates fall in a different season. Please submit date change requests in writing as early as possible to give us the best chance of securing your new preferred dates.
Yes, itinerary changes such as adding Zanzibar or Kilimanjaro, changing your safari route, or upgrading accommodation can usually be arranged after booking. However, these changes may incur additional charges depending on accommodation availability, supplier terms, park permits, and logistics that may already be reserved. We will always try to accommodate your request, but we cannot guarantee every change is possible.
While not contractually mandatory under our current terms, comprehensive travel insurance is strongly advised for every client. It is your responsibility to arrange suitable cover. Insurance protects you financially in situations our cancellation policy and liability terms don't cover — such as medical emergencies, trip interruption, evacuation, and lost baggage. We recommend purchasing your policy as soon as possible after booking.
Look for a comprehensive policy that covers medical emergencies, trip cancellation and interruption, lost or delayed baggage, personal liability, and emergency evacuation. If you're climbing Kilimanjaro, make sure your policy specifically covers high-altitude trekking and rescue/evacuation at altitude — many standard travel policies exclude this. If you're adding Zanzibar, check whether any island-specific requirements apply. Always confirm exact coverage details directly with your insurer.
You are responsible for ensuring you carry a valid passport and arrange any required visas, permits, and vaccination documents for travel to Tanzania and Zanzibar. Wild Flip Safaris is not responsible for documentation issues, visa denial, or refusal of entry. We recommend checking the official Tanzania Immigration eVisa requirements well in advance of your trip.
No. Tanzania's wildlife lives freely in its natural habitat, so sightings of specific animals — including Migration river crossings or particular species — can never be guaranteed. Our experienced guides do everything possible to maximize your chances based on seasonal patterns and animal behavior, but nature is unpredictable. This is part of what makes a genuine safari experience special and authentic.
Wild Flip Safaris may use photos or videos taken during your safari for promotional purposes — such as our website, brochures, or social media — unless you tell us otherwise in writing. If you'd prefer not to appear in any marketing material, simply let us know in writing before or during your trip, and we will respect that request.
Wild Flip Safaris reserves the right to remove a guest from a tour, with no refund, if their behavior is disruptive, dangerous, offensive, illegal, or harmful to staff, guides, wildlife, communities, or other guests. This includes ignoring safety instructions, harassing others, damaging property, or disturbing wildlife. We expect all guests to treat staff, fellow travelers, local communities, and the environment with respect.
Our team is happy to walk you through deposit timing, cancellation terms, or insurance recommendations before you pay a single dollar. No pressure, no surprises.
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